Support
Email us. Tell us what you were trying to do, what happened instead, and roughly when — that is usually enough for us to find it.
Never send us these. We will never ask for them.
- Recovery phrases or seed words
- Private keys, in any format
- Wallet passphrases or device PINs
- Login passwords or two-factor codes
Keystody is self-custodial. We hold none of your keys, and there is nothing useful we could do with them if you sent them — only lose them for you. Anyone who asks for them, by email, chat or phone, claiming to be us, is attempting theft.
Mask your screenshots
Screenshots help us diagnose faster, so please do send them — but crop or black out anything that identifies you or your holdings first:
- Balances and transaction amounts
- Bitcoin addresses and extended public keys
- Names and email addresses of other vault members
- Vault and organisation names
We can almost always help from the error message and the surrounding screen alone. Email is not a secure channel, and anything you send lives in a mailbox afterwards — yours and ours.
Rather talk it through?
Already a customer
Log in and use Book an Expert. For anything involving your keys, or a transaction you are part-way through, a call beats email — nothing sensitive has to be written down.
Not a customer yet
Book a free 30-minute Setup Call. No pressure and no pitch — just answers about multisig, key management and whether Keystody fits your situation.